Informativa sui rimborsi

We want you to be fully satisfied with your purchase.

If something isn’t right, please read the information below carefully.

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Eligibility for Returns

Returns are accepted within 14 days of receiving your order.

To be eligible for a return:

• Products must be unused, unopened, and in their original packaging

• Items must be in resalable condition

We do not accept returns on products that have been opened or used, for hygiene and safety reasons.

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How to Request a Return

To request a return, please contact us at info@rootsbyespositobrothers.com with:

• your order number

• the reason for the return

Returns sent without prior approval may not be accepted.

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• the refund will be processed to your original payment method

• refunds are issued excluding original shipping costs

Please allow several business days for the refund to appear on your account.

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Return Shipping Costs

• Return shipping costs are the responsibility of the customer

• Original shipping charges are non-refundable

• We do not cover return shipping costs for international orders

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International Orders (EU & USA)

For international orders:

• customs duties, taxes, or import fees are non-refundable

• any additional charges incurred are the responsibility of the customer

We are not responsible for delays or costs caused by customs clearance.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• your order number

• clear photos of the issue

We will review the case and arrange a replacement or refund where appropriate.